Are you having issues with your BISP (Benazir Income Support Programme) payments, like delays, money cuts, or fraud?
Now you don’t need to go to the office. You can easily submit your complaint from the comfort of your own home.
You can report your problem using WhatsApp, the helpline, the tehsil office, or the official website.
This simple guide for 2025 will help you understand how to complain step by step in easy English.
Why Use WhatsApp to File a BISP Complaint?
You can report BISP problems through WhatsApp. It is easy and safe:
- You will get a reply through a message or a voice note
- No need to visit the BISP office
- It is completely free — no need to pay any agent or middleman
- You will get a reference number to check your complaint status
This way, you can report problems like fraud, less payment, or if you did not get your money.
How to Send Your BISP Complaint on WhatsApp – 2025 Guide
| Region | WhatsApp Number |
|---|---|
| Punjab | 0325‑5365520 |
| Sindh | 0305‑9171917 |
| Balochistan | 0325‑5365469 |
| KPK, AJK, and Gilgit Baltistan | 0325‑5365476 |
Step-by-step WhatsApp Complaint Process 2025:
How to Send Your Complaint on WhatsApp:
- Open WhatsApp
- Send a message with these details:
- Your full name
- Your 13-digit CNIC number
- The type of problem (like a payment cut, delay, or fraud)
- A short detail (for example: “Rs. 300 was cut at the HBL shop”)
- You will get a reply with a complaint number.
- Save this number. You might need it later to check your complaint.
📌 Reply Time: You will usually get a reply in 1 to 3 working days. Sometimes even earlier.
Other Ways to Send a BISP Complaint – 2025 Options
If you can’t use WhatsApp, try these other ways to send your BISP complaint:
1. Call the BISP Helpline (Free Call)
- Dial 0800-26477 (Available from 9:00 AM to 11:00 PM, Monday to Saturday)
- Tell your CNIC number and explain your problem
- You will get a reference number for your complaint
2. Visit the BISP Tehsil Office
- Go to the nearest BISP office with your CNIC and complaint details
- A BISP staff member will register your complaint
- You will get a reference number
- This method is good for problems like survey issues, form corrections, or re-registration
3. Use the Online Complaint Portal
- Go to: www.bisp.gov.pk
- Click on the “Complaint” section
- Fill in your CNIC number, contact number, and issue
- Upload any proof (like receipts or screenshots)
- Submit the form and save your reference number
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Most Common BISP Problems in 2025
- You did not get the payment even though you are eligible
- Money was cut by mistake (like Rs. 100–500 at shops)
- Fake messages asking for your details or money
- Your CNIC was blocked or rejected after the survey
- The fingerprint or biometric is not working
- Your BISP card has expired, or your account is not updated
How BISP Solves Complaints
| Channel | How It Works |
|---|---|
| Control Room receives and quickly sends your complaint to the right department | |
| Helpline | Helpline staff forwards your case to the concerned BISP office |
| Tehsil Office | Local staff check your issue and send it to the head office if needed |
| Online Portal | Your complaint is recorded and can be tracked using the reference number |
Easy Tips for Sending a BISP Complaint
- Use only the official numbers and the BISP website
- Write your CNIC number and the type of problem clearly
- Save your reference number safely
- Never pay anyone — BISP services are completely free
- If you don’t get a reply in 7 days, follow up again
Final Words
BISP has made it easy to send a complaint.
If your payment is missing, late, or less than it should be, you can now:
FAQ
Can I send a complaint through WhatsApp?
Yes. BISP has official WhatsApp numbers for each province. It is quick and easy.
What problems can I report?
You can report late payments, fake SMS, money cut issues, CNIC rejection, or fingerprint problems.
Is WhatsApp safe for sending complaints?
Yes, it is safe. But only use the official BISP numbers listed above.
What if I don’t have WhatsApp?
You can call 0800-26477 or go to your nearest BISP Tehsil Office.
Do I need to pay to file a complaint?
No. All BISP complaint services are completely free.
