Many people are unable to receive their BISP payment because the fingerprint machine is not functioning. This happens with thousands of people in Pakistan every time payments start. Mostly, old people, women who work with their hands, and disabled persons face this issue.
In this guide, we will explain:
- Why biometric problems happen
- How can you fix them
- Which documents do you need
- And how to receive your full BISP payment without delay
Why Does the BISP Biometric Problem Happen?
The biometric check means the machine matches your finger scan with the record saved in NADRA. If it does not match, your payment gets stopped. The main reasons are:
- Fingerprints can become weak or light due to farming, cleaning, or heavy work.
- Old people often lose clear fingerprint lines with age.
- Wrong or old information in the NADRA record.
- Weak or low-quality machines at some payment centres
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BISP Biometric Failure Solutions Details
| Problem | Solution |
|---|---|
| Fingerprint not scanning | Visit another BISP payment centre and try all 10 fingers. |
| Worn-out fingerprints from work | Update fingerprints at NADRA (Cost: Rs. 100–150). |
| Old or incorrect CNIC data | Correct your details at NADRA before retrying. |
| Elderly or disabled beneficiary | Apply for manual/nominee payment with required documents. |
| Payment agent misbehaves | Apply for manual/nominee payment with the required documents. |
Who Mostly Faces BISP Biometric Problems?
Anyone can face biometric problems, but it mostly happens with:
- Old people whose fingerprints have faded.
- Women who work at home or in fields and have rough skin.
- Disabled persons with hand injuries or deformities.
- People living in far areas with old or incorrect CNIC records.
The good news is, BISP has made other ways of payment for these cases.
Step-by-Step Process to Fix the BISP Biometric Problem
1. Try Another Payment Centre
Go to another payment point like HBL Konnect or Bank Alfalah.
Wash and dry your hands properly and try with all 10 fingers.
2. Update Fingerprints at NADRA
Visit the nearest NADRA office and request to update your fingerprints.
The cost is around Rs. 100–150. Make sure to get the NADRA slip.
3. Visit BISP Tehsil Office
Take your CNIC and NADRA slip to the BISP Tehsil office.
Apply there for biometric exception processing.
4. Apply for Manual or Nominee Payment
If fingerprint scanning still fails, you can allow a male family member to collect your payment on your behalf
Documents Needed for BISP Biometric Problems
Original CNIC of the beneficiary (the person getting payment).
NADRA slip for fingerprint update.
CNIC copy of the nominee (if you are sending someone else).
Doctor’s certificate for old or disabled persons.
Old BISP complaint slip (if you have one)
Special Support for Old and Disabled Beneficiaries
BISP gives special help to old and disabled people:
- Manual Payment: They can get payment without a fingerprint scan after checking.
- Nominee System: A male family member can take the money on their behalf.
- Medical Proof: Disabled persons need to show a certificate from a government hospital
Quick List for BISP Biometric Problems
| Step | Action |
|---|---|
| 1 | Go to another payment centre and try again. |
| 2 | Try with all 10 fingers. Make sure hands are clean and dry. |
| 3 | Update your fingerprints at the nearest NADRA office. |
| 4 | Take your CNIC and NADRA slip to the BISP Tehsil office. |
| 5 | If still not working, apply for manual or nominee payment. |
Tips to Prevent BISP Biometric Issues in Future
Update your fingerprints at NADRA every 6 months.
Do not use mehndi, oil, or lotion on your hands before scanning.
Keep a photocopy of your NADRA slip safe with you.
Always take a printed receipt after getting your payment.
Final Words
Biometric problems in BISP August 2025 payments can be stressful, especially when you need this money for daily use. But don’t worry, you are not helpless. By following the official steps — like trying another payment centre or applying for manual payment — you can still get your full amount without any cut.
BISP also gives extra help to old people, disabled persons, and those whose fingerprints are weak. The main thing is to act quickly, keep your documents ready, and follow simple tips to stop this problem from happening again in the future
FAQs
Q1: Can I go to any NADRA office for a fingerprint update?
Yes, you can. But the main NADRA centres have better machines for clear scanning.
Q2: What should I do if the payment agent misbehaves?
Stay calm, ask for the supervisor, or call 8171 to complain.
Q3: Is there any last date for fingerprint update in August 2025?
There is no fixed last date, but updating early will save you from delay.
Q4: What if I lose my NADRA fingerprint slip?
You can get a duplicate slip from the same NADRA office where you updated it
